Privacy Policy

Meridian Haulage ("we," "us," "our," or "Company") operates from Alexandria, Egypt, as a specialist in heavy transport and specialized cargo logistics. This Privacy Policy outlines how we collect, use, protect, and manage information you provide when contacting us, requesting a quotation, or engaging with our website and services.

We are committed to transparent operational practices, including the responsible handling of your data. This policy applies to all interactions with our website, email communications, telephone inquiries, and service engagements. Please read this policy carefully. By contacting us or using our services, you acknowledge that you have understood and accepted these practices.

Information We Collect

We collect information necessary to understand your logistics requirements, assess project suitability, and deliver professional service. The types of information we may gather include:

• Contact Information: Your name, company name, job title, email address, telephone number, and physical location when you submit inquiries or request quotations through our website or direct communication.
• Project Details: Specifications of cargo, weight, dimensions, origin and destination, special handling requirements, timeline, and any safety or regulatory considerations you disclose.
• Operational Data: Records of communications, quotations provided, service agreements, delivery schedules, and feedback related to completed or ongoing projects.
• Technical Information: Your IP address, browser type, device information, and pages visited on our website, collected through standard server logs and analytics tools to understand site usage and improve our digital presence.
• Cookies and Similar Technologies: We may use cookies and similar tracking mechanisms to remember your preferences, maintain session information, and analyze website traffic patterns. These are not used for marketing purposes but to optimize your experience and our service delivery.

We do not collect payment card information directly on our website. Financial transactions, if applicable, are handled through secure third-party processors with their own privacy protections.

How We Use Your Information

Information you provide is used exclusively for legitimate operational and business purposes related to specialized haulage services:

• To respond to your inquiries and provide accurate quotations based on your project requirements.
• To assess whether a project aligns with our capabilities, safety standards, and operational boundaries.
• To plan logistics, coordinate schedules, arrange equipment, and execute transport services.
• To maintain records of agreements, delivery milestones, and post-delivery support.
• To comply with legal obligations, safety regulations, and industry standards in Egypt and relevant jurisdictions.
• To improve our website functionality and understand how clients interact with our digital presence.
• To communicate updates, confirmations, and important operational information related to your project.

We do not use your information for unsolicited marketing, sales calls, or promotional campaigns. Communication is limited to matters directly relevant to your inquiry or service engagement.

Data Sharing and Third Parties

We respect the confidentiality of your operational data. Information is shared only when necessary and appropriate:

• Service Providers: We may share relevant project details with logistics partners, equipment suppliers, route specialists, and regulatory authorities only as required to execute your transport safely and legally.
• Legal Compliance: We may disclose information if required by Egyptian law, court order, or legitimate regulatory inquiry.
• Safety and Security: Information may be shared with authorities or partners if necessary to address safety concerns, prevent harm, or protect the integrity of operations.

We do not sell, rent, or trade your personal or operational data to third parties for their independent use. Any sharing is contractually bound by confidentiality obligations and limited to the scope necessary for service delivery.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy and to meet legal and regulatory requirements in Egypt. Specifically:

• Contact information and quotations are retained for a reasonable period to support follow-up communication and service continuity.
• Project records, including operational data and delivery documentation, are maintained according to Egyptian commercial and transport regulations, typically for a minimum of three years.
• Website analytics and technical logs are retained for standard operational periods and then anonymized or deleted.

You may request deletion or correction of your information at any time, subject to legal and contractual obligations to maintain records. We will respond to such requests within a reasonable timeframe.

Security Measures

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include secure email communication, restricted access to operational records, and standard website security practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You acknowledge this inherent limitation and agree to share information at your own risk, though we maintain professional safeguards consistent with industry standards.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal data:

• Access: You may request access to the information we hold about you and your projects.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your information, subject to legal retention requirements and active service obligations.
• Opt-Out: You may decline to receive non-essential communications, though operational communications related to your service will continue as necessary.

To exercise any of these rights, contact us using the information provided below. We will respond to legitimate requests in accordance with applicable law and our operational requirements.

Cookies and Analytics

Our website may use analytics tools to collect information about how visitors interact with our site, including pages viewed, time spent, and general geographic location. This information helps us understand client needs and optimize our digital presence.

Cookies placed on your device may include session cookies (which expire when you close your browser) and persistent cookies (which remain longer to remember preferences). You may disable cookies through your browser settings, though this may affect your ability to navigate our website fully.

We do not use cookies for targeted advertising or behavioral tracking. Analytics data is used internally only and is not shared with external marketing platforms.

Children and Minors

Our services are directed toward business decision-makers, logistics professionals, and project directors. We do not knowingly collect information from children or minors. If we become aware that a minor has provided information, we will take steps to delete such data promptly.

International Data Transfers

Meridian Haulage operates from Alexandria, Egypt. Information you provide may be stored and processed in Egypt or shared with international partners as necessary for logistics coordination. By providing information, you consent to such transfers, which are conducted under appropriate safeguards and in compliance with applicable law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated to you via email or through a prominent notice on our website. Your continued use of our services following such updates constitutes acceptance of the revised policy.

The date of the most recent update is noted below. We encourage you to review this policy periodically to remain informed of how we protect your information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a data concern, please contact us:

Meridian Haulage
Alexandria, Egypt
Email: hello@mydietaid.com
Phone: +20 10 1685 5541

We will respond to your inquiry within ten business days. If you are not satisfied with our response, you may escalate your concern to the relevant data protection authority in Egypt.